btedt's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how btedt collects, uses, and protects your information.
Introduction and Scope
btedt (referred to hereinafter as "we", "us", or "the platform") operates an online betting and casino service for users in Bangladesh. When you visit the btedt.cam website, register, or use any of our services, you agree to the terms of this privacy policy. This policy applies to our website, mobile version, and all related services.
We believe that protecting the privacy of your personal information is one of our core responsibilities. This privacy policy will tell you what information we collect, why we collect it, how we use it, and what your rights are. We never sell your information to third parties.
Information We Collect
btedt collects the following types of information to provide services, verify identity, and ensure secure transactions.
1.1 Identity Information
Information you provide when registering an account, such as: full name, date of birth, national ID number or passport number, username, and password. This information is collected to verify your age (21+ requirement) and to secure your account.
1.2 Contact Information
Email address and mobile number, used for account verification, transaction notifications, and customer support.
1.3 Financial Information
Information about your preferred payment methods for deposits and withdrawals, such as: bKash, Nagad, Rocket, or Upay account numbers and required bank account details. We do not store your full bank PIN or card CVV.
1.4 Technical and Usage Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser information and operating system
- Pages visited, clicks, and session duration
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity information
Purpose of Data Use
btedt uses collected information only for legitimate purposes. The main reasons for our data use are listed below:
2.1 Account Management
Information is used to create, verify, and manage your account. This includes identity verification and age verification processes.
2.2 Financial Transaction Processing
Your information is used to complete deposits and withdrawals, maintain transaction history, and generate financial reports.
2.3 Fraud and Scam Prevention
Technical information is analysed to detect and prevent unauthorised access, money laundering, and other fraudulent activities.
2.4 Customer Support
Your account information is used to resolve your issues quickly and to provide 24/7 live chat support in Bengali.
2.5 Service Improvement
Anonymous statistical analysis is conducted to improve platform performance and user experience.
2.6 Notifications and Offers
With your consent, email or SMS notifications are sent about bonus offers, promotions, and important updates. This can be turned off at any time.
Data Sharing and Third Parties
btedt never sells your personal information to third parties for commercial purposes. However, in certain situations limited information may need to be shared:
3.1 Payment Processors
Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organisations follow their own privacy policies and are required to meet our strict security standards.
3.2 Game Providers
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive limited gameplay data to ensure fair play. Personal identity information is not shared with them.
3.3 Legal Obligations
If a valid directive is received from a competent court, law enforcement agency, or regulatory authority, we may be required to provide necessary information to fulfil legal obligations. Where possible, we will notify you in advance.
3.4 Technology Service Providers
Limited information may be shared with trusted technology partners for cloud hosting, data analysis, and security services. These partners are contractually bound to comply with our privacy standards and may not use the information for personal purposes.
Data Protection and Security
btedt takes the highest technical and administrative measures to protect your information. Our main security measures are described below:
4.1 SSL Encryption
Our entire website is protected by SSL (Secure Sockets Layer) encryption technology. This means all information transmitted between your browser and our servers is transferred in encrypted form, making it very difficult for third parties to intercept.
4.2 Password Protection
Your password is never stored directly. Instead, it is kept in encrypted form using advanced hashing algorithms. Our staff cannot see your password either.
4.3 Access Control
Only authorised staff can access your personal information, and only as required for their work. All access is logged and regularly reviewed.
4.4 Security Reviews
Our data protection measures are regularly reviewed and updated. If a security breach occurs that affects your information, we will notify you as soon as possible.
Cookie Policy
The btedt website stores cookies in your browser, which help improve your experience.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the platform. They cannot be turned off, as the site will not work properly without them.
5.2 Functional Cookies
Functional cookies are used to remember your preferred language, display settings, and other customisations, so you do not need to change your settings again after each login.
5.3 Analytical Cookies
Anonymous analytical cookies are used to understand which pages are visited most and which features are used most. This information is not personally identifiable. You can turn off these cookies by changing your browser settings.
Data Retention Period
We retain your personal information while your account is active. Even after an account is closed, certain information may need to be kept for a specified period for legal obligations, dispute resolution, and fraud prevention purposes.
- Financial transaction records: retained for a minimum of five years after account closure.
- Identity verification documents: retained for the period required by applicable legal requirements.
- Gaming history and logs: retained for a set period as needed for security and dispute resolution.
- Marketing-related information: deleted as soon as you withdraw your consent.
Your Rights
As a btedt user, you have the following rights regarding your own personal information:
7.1 Right to Access
You can request at any time to know what information we hold about you. We will provide a complete copy of the information within a reasonable time.
7.2 Right to Correction
If your information is incorrect or incomplete, you can request a correction. We will verify and correct it as soon as possible.
7.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, we may be obligated to retain some information due to legal requirements.
7.4 Right to Opt Out of Marketing Communications
You can opt out of marketing emails or SMS at any time. This can be done by changing your account settings or by emailing [email protected].
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. After receiving your request we will verify your identity and will generally respond within 30 working days. For complex or multiple requests this timeframe may be extended, but we will notify you.
Protection of Minors
btedt provides services only to those aged 21 and above. We do not intentionally collect information from any minor. An age verification process is in place at registration, and if we learn that a minor has created an account, that account will be closed immediately and all related information will be deleted.
If you believe that a minor has registered on our platform, please contact us.
Policy Changes
btedt may update this privacy policy from time to time. When changes are made, the "Last Updated" date shown at the top of this page will change. For significant changes, we will send a notification to your registered email address.
If you continue to use our services after a change, it will be assumed that you agree to the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, you can contact us through the following:
- Email: [email protected]
- Live Chat: 24 hours, 7 days — support in Bengali
- Response time: generally within 24 to 48 hours for email (BST)
For more information read our Terms and Conditions
Learn in detail about the complete terms of our services and responsible gaming.